Announcing
the 2024 Top Technicians
Technicians play a key role in the successful delivery of MTM services. To celebrate technicians’ contributions, Outcomes® is recognizing high performers of 2024. We celebrate their commitment to pharmacy centered care and their contribution to healthy patients and communities.
2024 Winners by Region
Shayla Gordon
Harmons Pharmacy
UT
Kristen Avara
Safeway (1749)
AZ
Maribel Buettner
Gateway Apothecary
MO
Heather Cloutier
Hometown Pharmacy
WI
Prabhavathi Batchalakuri
Salzman Chemists
NY
Christinia Walker
Applebys Drug Store
PA
Brandy Williams
Brumfields Drugs
MS
Melida Rodriguez
OK Pharmacy
TX
Honorable Mention
Erlie Baronia
Walmart
(2592) NV
Jennifer Shellenberger
Rogers Pharmacy
MO
Hannah Cluver
RiteChoice Pharmacy
PA
Tania Figueroa
HEB Pharmacy
(489) TX
Participating Technicians were evaluated on: 1) Number of claims documented under his/her personal account. 2) Percentage of the pharmacy/MTM Center’s total claims submitted by the technician. 3) Number of logins to the Outcomes platform.
Technician Shout-Outs and Kudos
Join us in giving a well-deserved shout-out to the hardworking pharmacy technicians who play a crucial role in our healthcare system. Check out some of the kudos from this year below that celebrate their contributions and dedication to patient care!

Carrie Wilkinson
Safeway Pharmacy - Kingman, AZ
"Carrie loves helping with patient care, making sure patients are getting the services they need, from immunizations to timely refills so they have less to worry about for their daily health. She is also a hobby beekeeper, promoting a healthy environment in rural Arizona."

Katie Graf
Osco Pharmacy - Bensenville, IL
"Katie is the first to raise her hand and help out surrounding stores that are short staffed. She has become certified and was one of the first technicians in the division to become immunization trained and assist in the COVID vaccination effort. Her strong work ethic and excellent customer service skills have enabled her to achieve great success with our MTM initiatives. She continually goes above and beyond for her store and her entire district. She plans to attend pharmacy school and continue her career with Jewel Osco."
Corey Ward
CareSTL Health Care - St. Louis, MO
"Corey is a compassionate person when it comes to our patients at CareSTL. Although he is going through a lot at home, he doesn't bring it to work and he still shows respect and grace to patients."


Heather Ewing
Summers Pharmacy - Butler, MO
"Heather strives to support our patients in the best way possible. Constantly checking to see if they need refills and even reaching out to provider when needed with issues."

Ann Young
Shaw's Pharmacy - Woodsville, NH
"Ann is a valuable member of the Woodsville team. When Ann isn't making sure her store is at a performance score of 5, she jumps in without being asked and helps other stores. Since she has become the lead tech, our low performing stores have jumped in scores tremendously. She is a great example of how we are one team."

Kristin Bogar

Magdalena Temes
Safeway Pharmacy - San Jose, CA
"Maggie has taken on many roles with Safeway. Besides being a rockstar technician, she has also been a field evaluator, an immunizer at off-site clinics, a scheduler for the division, a recruiter for the district, and has helped the clinic team with special projects. Often, she has performed multiple of these roles in the same week! Maggie continues to expand her skills in order to support the district and division."
David Coffman
Walgreens - Anacortes, WA
"Within our company he helped drive the MTM program in our store and the area. David helped facilitate conference calls, training stores on how to get their staffed signed up, and the procedures to complete them. "